See if that helps. Galaxy A Series My (wife's) phone (galaxy A52), exactly 1-year-old on this date, suddenly, out of nowhere, started asking for an unlocking password: "Your password contains at least 4 characters, including at least 1 letter." The phone was not ever locked, neither with PIN, nor fingerprint, nor with a password. Luckily this hasn't happened to me on any of my Samsung devices. 0 Likes Share Reply Carbs Asteroid Options Make sure you use the same finger that you used to set up the lock. Took me a couple of months but I had finally got the phone sorted out and been close to flawless ever since. At this point, you can use your Google Android device manager to reset the PIN. Press. This way if phone is either lost or stolen its harder to guess a password (the longer, & more complex the better). I finally figured this out and it took me to settings and I just used the same password again for my outlook email password. Try going to your settings > Biometrics > fingerprints > delete prints, add new prints > then still in Biometrics, open Samsung pay and pass make sure fingerprints are toggled on. After the phone goes into sleep mode use the fingerprint scanner (push and hold home key for one second) to unlock . Does anyone know why this occurs? Samsung will ask for security PIN if you already tried Samsung pattern unlock and failed a couple of times. Samsung has its own ways of implementation so this may differ but stock implementation : Fingerprint can unlock the phone after it goes to sleep ( Settings &radar; Display after xx minutes of inactivity) only if Power button is not used to lock and default lock screen is used If you enable power button locking or any third party screen lock / launcher that can lock screen, you can't unlock . Even though I've got fingerprint enabled. Press the Volume down key until 'Yes delete all user data' is highlighted. 09-25-2019 12:39 AM in. After I've installed the 220MB update yesterday, the phone keeps asking for password almost every single time I unlock the phone. This password would have been setup during initial activation and setup of the device. Navigate to your settings > apps > find and click on Google play store and Google services > clear cache and data. Hit "Delete all". Once you unlock it with your PIN/PW the biometrics turn back on so it isn't a PITA where you have to set everything back up again. Found the problem. Press Power button to select. Before attempting this solution make sure to back up and save all your data on the Cloud or another device. It kept asking me to set up a new password. Enter your password (if you have one set up). I hope this is a very isolated issue. Then open "Backup and Reset". If you have done that let's proceed. See if that helps. When I first got the phone there were at times I'd go to the phone to access and it would ask for pin instead of fingerprint so I know that means the phone had rebooted itself. Great for if an authority demands you phone, you can quickly lock it down without fingerprint/iris/face opening ability before they take it. Galaxy A. I have installed security patch August 1 2019 and have noticed that without touching my phone it requires a PIN instead of my fingerprint and I have not touched the screen, and the phone was not powered off based on a app that was still running. Solved: Samsung pass not setting up : couldn't verify the . Thanks for the heads up. If you bend your fingers or only use the tip. Anyone. Although my Tab A 10.1 was experiencing a strange and similar issue not too long ago where it would stay in lockscreen and in spite of inputting the correct unlocking code, it would force me to try again until it delayed the next retry again. Scroll down and press "Reset". Tap the "Factory Data Reset" option. Samsung Moderator Options 10-06-2019 10:27 AM in Galaxy Note Phones Hello, Try clearing the cache and data for the Google play store and Google services. Press the Volume down key several times to highlight 'wipe data / factory reset'. Solution 2: Use Google Account if you Used a Pattern Lock The second option is to try your luck with Google Account. When I first tried to set up my email or my outlook app on my S22. Keeps saying enter password according to device security policy. Fingerprints only have a rough success rate of 1 in 50,000 I have read, a complex password is much harder to get through, especially if you turn on wipe after 15 failed attempts option. Anytime you shutdown the phone (power off) then restart the phone, you must use a pin code or unlock pattern to compete the bootup. Re: Phone asks for pin when trying to unlock, setup for fingerprint to unlock. 1 Solution SamsungJace Honored Contributor Options 11-03-2020 01:59 PM in Galaxy S Phones The Primary authentification method, such as the PIN, password, or Pattern, will be required to get into the device if the device has been rebooted. 05-17-2016 04:20 PM. 0 Likes Here is the exact message I am receiving: "Enter password instead of using fingerprint recognition after restarting device to protect fingerprints" I get this message inconsistently (not every time I unlock), about half the time. My phone keeps asking for my password instead of letting me use fingerprint recognition to unlock my phone. great us.community.samsung.com. Today all of a sudden my phone locks me out and is asking for a password. Make sure the fingerprint spreads over the fingerprint area if your fingerprint sensor is scratched or damaged. First, enter Settings. Requires PIN/Password ONLY to unlock the phone. 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